When paying by card, cash refunds are not permitted. The return procedure is regulated by the rules of international payment systems. The procedure for returning goods is regulated by Article 26.1 of the Federal Law "On Protection of Consumer Rights."

• A consumer has the right to refuse the goods at any time before their transfer, and after the transfer of the goods, within seven days.
• Return of goods of proper quality is possible if their appearance, consumer properties, and the document confirming the purchase of the specified goods are preserved.
• The consumer cannot refuse goods of proper quality with individually defined properties if such goods can only be used by the person who purchased them.
• When a consumer refuses the goods, the seller must refund the amount paid by the consumer under the contract, excluding the seller's expenses for the delivery of the returned goods, no later than ten days from the date of the consumer's relevant request.

To refund money to a bank card, it is necessary to fill out a "Refund Request" form, which is sent upon request by the company to the email address and send it along with a copy of the passport to info@cca9.ru. The refund will be made to the bank card within 21 (twenty-one) working days from the date of receipt of the "Refund Request" by the Company.

For refunds for transactions made in error, it is necessary to submit a written application along with a copy of the passport and receipts confirming the erroneous debit. This application should be sent to info@cca9.ru. The refund amount will be equal to the purchase amount. The processing time of the Request and the refund of funds begins from the moment the Company receives the Request and is calculated in working days excluding holidays/weekends.

The online payment service is provided in accordance with the Rules of international payment systems Visa, MasterCard, and the Mir Payment System, based on the principles of confidentiality and security of payment transactions. The most advanced methods of verification, encryption, and data transmission via secure communication channels are used for this purpose. The input of bank card details is carried out on a secure payment page of AO "ALFA-BANK". On the page for entering bank card details, you will need to input the following card information: card number, cardholder name, card expiration date, and the three-digit security code (CVV2 for Visa or CVC2 for MasterCard). All necessary data are printed on the card itself. The three-digit security code is three digits located on the reverse side of the card. Next, you will be redirected to your bank's page to input the 3DSecure code, which will be sent to you via SMS. If you haven't received the 3DSecure code, you should contact the bank that issued your card. Cases of payment refusal:

• The bank card is not intended for online payments, which can be confirmed by contacting your Bank.
• Insufficient funds for payment on the bank card. You can find out more about the availability of funds on your bank card by contacting the bank that issued the bank card.
• Incorrect input of bank card details.
• The expiration date of the bank card has passed. The expiration date of the card is usually indicated on the front side of the card (this is the month and year until which the card is valid). You can find out more about the card's expiration date by contacting the bank that issued the bank card. For questions regarding payment by bank card and other issues related to the website's operation, you can contact us at the following phone number: +7 495 150 28 99. The personal information provided by you (name, address, phone number, email, credit card number) is confidential and will not be disclosed. Your credit card information is transmitted only in encrypted form and is not stored on our web server.